Terms of service
Velmora — Terms of Service
Last updated: 19 October 2026
Welcome to Velmora. These Terms of Service explain the conditions that apply when you browse our website or purchase products from us.
By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.
1. About Velmora
Velmora is an online cookware retailer offering frying pans, cookware accessories and related products.
For questions about our products, orders or policies, contact:
Email: velmoracare@outlook.com
Further business contact details are provided on our Contact Information page.
2. Products and Descriptions
We aim to provide accurate product descriptions, photographs, specifications, prices and availability information.
Our cookware may be offered in different sizes, handle finishes and configurations, including options with or without lids.
Please review your selected variants carefully before completing your order.
Product colours may appear slightly different depending on your device's display.
3. Pricing and Payments
Product prices are displayed on our website in the currency shown at checkout.
Shipping charges and applicable taxes will be displayed before you complete your purchase.
We reserve the right to correct pricing or listing errors in accordance with applicable law.
Payments are processed through secure third-party payment providers.
4. Velmora Collections and Discounts
Customers may purchase individual frying pans or select multiple pans as part of a Velmora Collection.
Our current offers include:
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Essential: One pan at the standard selling price.
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Signature: 10% off qualifying orders of two pans.
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Complete Collection: 15% off qualifying orders of three or more pans.
Customers can select eligible sizes, handles and lid options independently.
Discounts are subject to the eligibility conditions displayed at checkout. Qualifying discounts are applied automatically.
Where multiple offers apply, the applicable discount will be determined according to the promotion rules displayed at checkout.
We may change or discontinue promotions for future purchases. Confirmed orders remain subject to the terms agreed at purchase.
5. Orders and Availability
After placing an order, you will receive an order confirmation.
We may contact you if there is an issue with product availability, payment verification or delivery information.
If we cannot fulfil an accepted order, we will notify you and arrange an appropriate refund.
Customers are responsible for providing accurate contact and delivery information.
6. Shipping and Delivery
We currently offer delivery to the United Kingdom and United States.
United Kingdom
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Free standard shipping
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Estimated shipping transit time: 5–10 business days
United States
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Shipping charge displayed at checkout, currently £2.99 or its displayed currency equivalent
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Estimated shipping transit time: 7–15 business days
Orders generally require an additional 1–5 business days for processing before dispatch.
These timeframes are estimates, not guaranteed delivery dates.
For further information, please review our Shipping Policy.
Nothing in these terms limits your legal rights relating to late, lost or undelivered goods.
7. Returns, Cancellations and Refunds
We offer eligible customers a 14-day return period, subject to the conditions explained in our Return & Refund Policy.
UK customers have statutory cancellation rights for most online purchases, together with separate rights relating to faulty or misdescribed goods.
To request a return or cancellation, contact:
Please review our Return & Refund Policy for full instructions.
8. Product Use and Care
Customers should follow any care, cleaning and safety instructions supplied with their cookware.
Take appropriate precautions when handling hot cookware, lids and cooking surfaces.
If a product appears faulty or unsafe, stop using it and contact our customer support team.
Nothing in this section limits our legal responsibility for products that fail to meet applicable consumer protection requirements.
9. Website Content
The Velmora name, branding, website text and original content are protected by applicable intellectual property laws.
You may browse our website and use its content for personal, non-commercial purposes.
You must not reproduce or commercially exploit protected content without appropriate permission, except where allowed by law.
10. Acceptable Website Use
You agree not to use our website for unlawful, fraudulent or harmful purposes.
You must not attempt to interfere with the website's security, functionality or other customers' use of our services.
11. Third-Party Services
Our store uses third-party providers to support payments, fulfilment, shipping and other website functions.
These providers may have their own terms and conditions.
For information on how personal data is handled, please review our Privacy Policy.
12. Liability and Consumer Rights
We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms excludes or limits mandatory consumer rights.
To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our legal obligations.
13. Privacy
Your privacy is important to us.
Please review our Privacy Policy for information about the collection, use and protection of personal information.
14. Changes to These Terms
We may update these Terms of Service from time to time.
Updates will be published on our website with a revised date.
Changes will not retrospectively alter the terms of orders already accepted, unless required by law or otherwise lawfully agreed.
15. Governing Law
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in your place of residence.
Nothing in this clause prevents customers from exercising rights or remedies available under applicable consumer protection laws.
16. Contact Information
For questions about these terms, orders or our products, please contact:
Velmora Customer Support
Email: velmoracare@outlook.com
Business identity and address: See our Contact Information page.