Velmora — Privacy Policy

Last updated: 19 October 2026

At Velmora, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, purchase our products or contact our customer support team.

1. Information We Collect

When you interact with Velmora, we may collect:

• Personal details: Your name, email address, phone number, billing address and delivery address.

• Order information: Products purchased, selected variants, order history, delivery details and returns.

• Payment information: Payment status, transaction references and relevant billing information. Payments are processed through secure third-party payment providers.

• Technical information: IP address, browser type, device information and website activity.

• Communication information: Messages you send to our customer support team.

2. How We Use Your Information

We use your personal information to:

• Process purchases and arrange delivery.

• Send order confirmations, shipping updates and other transactional messages.

• Respond to customer enquiries.

• Handle returns, refunds and complaints.

• Maintain the security and functionality of our website.

• Understand website performance and improve the customer experience.

• Send promotional communications where permitted by law and your communication preferences.

• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information on appropriate legal grounds, including:

Contractual necessity: To process and fulfil orders and provide customer support relating to purchases.

Legal obligations: To maintain records and comply with applicable laws.

Legitimate interests: To protect our business against fraud, maintain website security and improve our services, where those interests are not overridden by your rights.

Consent: Where required for non-essential cookies, personalised advertising or marketing communications.

You may withdraw consent at any time where our processing relies on it.

4. Sharing Your Information

We only share personal information when reasonably necessary for operating our business, providing our services or complying with the law.

This may include sharing information with:

• Ecommerce website hosting and technology providers.

• Secure payment processing providers.

• Order fulfilment partners, including TeemDrop.

• Shipping companies and delivery services.

• Customer support and communication providers.

• Website analytics and advertising partners, where permitted by law and your privacy preferences.

• Government authorities or regulators where legally required.

These organisations may process information according to their own privacy policies and applicable agreements.

We do not disclose customer information to unrelated third parties without a legitimate purpose or lawful basis.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to operate essential shopping features, remember cart contents, maintain security and understand website performance.

Where enabled, optional cookies may also help us measure advertising performance and deliver relevant marketing.

Where required by law, we request your consent before using non-essential cookies.

You can manage cookie preferences through the controls provided on our website or through your browser settings.

6. Marketing Communications

If you choose to receive marketing communications from Velmora, we may contact you about products, offers and store updates.

You can unsubscribe from promotional emails using the unsubscribe link or by contacting us.

Unsubscribing from marketing will not prevent essential communications concerning your orders.

7. How We Protect Your Information

We use appropriate organisational and technical measures, together with our service providers, to help protect personal information from unauthorised access, loss and misuse.

However, no method of internet transmission or electronic storage can be guaranteed completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy.

This may include retaining certain order and transaction records to comply with legal, accounting or tax obligations.

Where information is no longer required, we take appropriate steps to delete or anonymise it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information.

• Correct inaccurate information.

• Request deletion of eligible personal information.

• Request restrictions on certain processing activities.

• Object to processing based on legitimate interests.

• Withdraw consent where processing depends on consent.

• Request a portable copy of certain personal information.

• Opt out of certain targeted advertising or data-sharing activities where applicable.

To exercise your rights, please contact:

velmoracare@outlook.com

We may need to verify your identity before responding to certain requests.

UK customers also have the right to complain to the Information Commissioner's Office (ICO), which can be contacted at https://ico.org.uk/.

10. International Data Transfers

Some of our ecommerce, payment, fulfilment and technology providers may process personal information outside the United Kingdom.

Where applicable, we use appropriate contractual and legal safeguards for international transfers, including relevant adequacy arrangements and recognised data protection agreements.

11. Children's Privacy

Our website is intended for general shopping purposes and is not directed at children.

We do not knowingly use children's personal information for marketing in violation of applicable law.

If you believe a child's information has been collected or used inappropriately, please contact us.

12. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independently operated third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business operations, services or legal requirements.

Any updated version will be published on this page with a revised date.

14. Contact Us

If you have questions about this Privacy Policy or how Velmora handles personal information, please contact:

Velmora Customer Support

Email: velmoracare@outlook.com

Legal trader and business contact details: See our Contact Information page.