Velmora — Return & Refund Policy

Last updated: 19 October 2026

At Velmora, customer satisfaction is important to us. We want you to feel confident when purchasing our cookware. If you need to return an item or have an issue with your order, please read our policy below.

1. 14-Day Returns

We offer a 14-day return period from the date your order is delivered.

United Kingdom customers

You have the legal right to cancel most online purchases within 14 days of receiving your goods, without providing a reason. If your order arrives in multiple deliveries, the cancellation period generally runs from receipt of the final item.

After notifying us of cancellation, you have another 14 days to send the goods back.

United States customers

We offer voluntary change-of-mind returns requested within 14 days of delivery. Products must be unused, in their original condition and returned with their included accessories. Please retain the original packaging where possible.

This policy does not affect any consumer rights provided by applicable law.

2. How to Request a Return

To request a return or notify us of cancellation, contact our customer support team:

Email: velmoracare@outlook.com

Please include your order number and the item you wish to return. If you're reporting a problem with the product, a description and photographs can help us assist you.

We will provide instructions and confirm the appropriate return address.

UK customers exercising their statutory cancellation rights do not need our approval to cancel their purchase.

3. Return Shipping

For change-of-mind returns, customers are responsible for the direct cost of return postage, where permitted by law.

Return costs depend on the destination, package size and shipping carrier. Please contact us for the applicable return destination before arranging postage.

If an item is faulty, damaged, incorrect or not as described, Velmora will cover reasonable return shipping costs where required by law.

We recommend retaining proof of postage and using a tracked shipping service.

4. Product Condition

Please handle your cookware carefully and return all included accessories.

For UK statutory cancellations, customers may inspect products as they reasonably would in a shop. A deduction from the refund may be made if handling beyond that has reduced the product's value, as permitted by law.

Original packaging is recommended but is not mandatory when exercising UK statutory cancellation rights.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us at:

velmoracare@outlook.com

We will investigate and arrange the appropriate remedy, which may include a replacement, repair or refund.

UK customers have statutory protections under the Consumer Rights Act 2015. These include a short-term right to reject qualifying faulty goods within 30 days and further rights after that period.

These rights are separate from our change-of-mind return policy.

6. Refunds

For UK statutory cancellations, we will refund the applicable purchase price and standard original delivery charges.

We will issue the refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

For other eligible returns, refunds will be processed promptly after the returned goods have been received and assessed.

Refunds are issued to the original payment method unless otherwise agreed.

Your bank or payment provider may take additional time to make the funds available.

We do not charge a cancellation fee for exercising statutory cancellation rights.

7. Order Cancellations

If you wish to cancel your order before dispatch, please email us as soon as possible at:

velmoracare@outlook.com

We will try to stop fulfilment before the order ships.

If the order has already been dispatched, the applicable cancellation and return procedures will apply.

8. Your Consumer Rights

Nothing in this policy excludes, restricts or overrides your statutory consumer rights.

For any questions about returns, refunds or your Velmora order, contact:

Velmora Customer Support

Email: velmoracare@outlook.com

Business/trader name: George Cooper

Business address: Doynton 4 Perrymans Close

Bristol

BS30 5SD

United Kingdom

9. Model Cancellation Form — UK Customers

You may use the following form to cancel your purchase, although it is not mandatory. A clear cancellation email is also sufficient.

To: Velmora — velmoracare@outlook.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

• Product(s):

• Order number:

• Ordered on:

• Received on:

• Customer name:

• Customer address:

• Date:

Signature (only if submitted on paper):